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Foreign and Commonwealth Office - Live Services Delivery


The Foreign and Commonwealth Office required a Live Services Delivery Manager to work within the Live Services, Information & Technology Directorate. 

In hiring a Live Services Delivery Manager, the Foreign and Commonwealth office envisaged a significant reduction in the overall number of suppliers and required a candidate with the skills and experience to meet their prime objectives. These included presenting services as a cohesive entity, aligning production and transition projects, ensuring working operational governance, managing a large budget, ensuring a smooth transition to new service providers and providing a high level of service across the directorate via liaison with users.


The key to delivering this recruitment campaign successfully was for the Foreign and Commonwealth Office to work in close partnership with Hudson. Prior to commencement, Hudson obtained a detailed briefing which provided valuable information and gave the opportunity to fine-tune the process where it was thought fit, in order to deliver the required results.

Through a search of the Hudson UK database using criteria decided upon during the briefing process, over 5,000 ITIL qualified management professionals and over 13,000 candidates working in the IT service management / delivery area were found.

Hudson went on to sift applicants and conduct the preliminary interviews, all the while reporting back to the Foreign and Commonwealth Office with updates on the process and how it was progressing.

SFIA tested the Role Profile Builder with Hudson IT. It was proved that with a little guidance in SFIA workshops all consultants gained a wealth of knowledge on how the SFIA framework can improve on how Hudson communicates SFIA to their client base and are confident about the benefits of recruiting against SFIA via this easy-to-use tool.


Hudson was able to run the campaign effectively and the proficiency within the Hudson IT team meant that the candidates were offered and measured based on their knowledge, behaviours and professional skills. This in-depth expertise resulted in an extremely high-calibre shortlist from which the successful candidate was duly appointed.


I have done a fair few external recruitments in my time, as I am now looking to fade into semi retirement this will probably be my last.  As such I definitely saved the best ‘til last......

From my perspective, the whole thing ran as though it was on rails, this was helped by getting a number of good candidates, but it always felt on track and your responsiveness to queries I might have had was appreciated.

Ian Heavyside Foreign and Commonwealth Office, Transition Manager


Hudson is a global talent solutions company with expertise in leadership and specialised recruitment, contracting solutions, recruitment process outsourcing, talent management, outplacement and eDiscovery. We help our clients and candidates succeed by leveraging our expertise, deep industry and market knowledge, and proprietary assessment tools and techniques. With approximately 2,000 people in 20 countries, and relationships with millions of specialised professionals, we bring an unparalleled ability to match talent with opportunities by assessing, recruiting, developing and engaging the best and brightest people for our clients. We combine broad geographic presence, world-class talent solutions and a tailored, consultative approach to help businesses and professionals achieve higher performance and outstanding results. More information is available at

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