Recruiting skilled contact centre professionals

Hudson Contact Centre attracts some of the most talented and skilled contact centre professionals in the market, retaining them via our strong consultant relationships and our innovative approach. Our consultants specialise by industry and understand the issues faced by each business sector. Some of the many roles that we recruit for include:

Contact centre directors Customer service managers Contact centre managers Operations managers Resource planning managers Complaints team managers

Team managers Sales and collections advisors  Sales and service managers Team leaders Customer relationship managers PPI/bank charge complaints specialists

Delivering recruitment expertise to you

Our contact centre team believe that attracting and engaging the best talent available is key for any organisation in today’s competitive market. With our connected approach we have the ability to utilise our response management and talent management service offerings to work in conjunction with our established contact centre recruitment model.

We are at the forefront of growth markets and are already well established and thought leaders within the payment protection insurance markets.  Our consultants can work in partnership with you to design a bespoke end to end recruitment process, identifying and measuring competencies whilst aligning motivators with behaviours.

Flexibility is at the heart of our contact centre recruitment approach.  By incorporating talent management capabilities, we provide a recruitment solution that ensures a strong cultural fit.

We brief both clients and candidates, offering constructive advice, market knowledge and salary expertise, and provide straightforward background insights on the candidates we submit.

Contact centre recruitment solutions for your needs

Deep specialisation - Our contact centre consultants are sector experts with specialist market knowledge and strong industry networks.

Recruiting quality - Our assessment of clients’ specific needs and requirements allows us to effectively match contact centre professionals and sourcing strategies to a client’s organisation.

Varied candidate sourcing methods - We use different sourcing methods depending on the nature of the role and skill set, customised to attract and retain the best candidates.

Superior screening and assessment - Hudson Contact Centre interviews, assesses, and tests (where appropriate) candidate abilities before selecting who should be submitted to a client. 

Speed of response - Our clients can receive pre-screened, pre-qualified resources within pre-established time frames.

Talent management tools - Hudson Talent Management’s proprietary talent tools can be implemented limiting the risk of hire for all parties involved.

Talk to your local contact centre recruitment experts

Hudson Contact Centre recruitment consultants work from our offices in:

• Edinburgh
• Glasgow

Contact your local office, find a Hudson HR contact, or search for jobs in your area.